Archive for August, 2011

Mike Kuchera joins FanDuel as our Customer Support Manager

We’d like to introduce you to Mike Kuchera  (username: MikeKuchera) who joins FanDuel as our Customer Support Manager. Mike has been involved with the fantasy sports industry since 2006 when he started a fantasy baseball podcast called The Fantasy Man Show. The podcast turned into a website at TheFantasyMan.com and a blog at FantasyBaseballExpress.com and then “The Fantasy Man” brand was born. The Fantasy Man has spent almost 6 years helping beginner and expert fantasy players win their leagues. Mike has a Bachelor’s in Sport Management from Flagler College in Florida and a Master’s in Education from Mercy College in NY and has worked for such organizations as the WWEUnder Armour, LPGA, USTA and the New York Knicks with experience in customer service, sales, online marketing and live event marketing. Now, he takes his extreme passion for fantasy sports to improve the user experience here at FanDuel as the Customer Support Manager.

Excellent customer service here at FanDuel is crucial to our success. We want to keep our users happy and provide the best experience in the daily fantasy sports realm. FanDuel has added a tab at the top of the website labeled “Support”. Have a problem, a question or a funding issue? It’s as easy as clicking on the tab and submitting a support ticket. The fastest way to get help is to read and search our FAQ page, which is easily accessible. However, if you can’t find an answer, this is when you would submit a support ticket. The Customer Support Manager will be involved with monitoring the chat box on the home page and assuring that every ticket that comes through is handled quickly and appropriately. Remember, FanDuel is still young and as our user base grows, the FanDuel experience grows. Currently, we have two people dedicated to customer support, Mike and Mark Williams, and we’re working to make this department a success. It takes time and we’re human too, but we’re taking every question, every issue, and every situation to heart to make the experience on FanDuel better for you, the user.

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August 9, 2011 at 6:46 am Leave a comment


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